easyJet forced to pay £165,000 to family of passenger who had a stroke on a flight but received no medical help


EASYJET has paid £165,000 to the family of a grandad who had a stroke on a flight but received no medical help.

Cabin crew, who are trained to notice signs, asked passengers to “keep an eye” on Keith Tarry on the UK-bound jet from Majorca in 2017.

EasyJet have been forced to pay out £165,000 to the family of a dead passenger
AFP – Getty
Flight crew failed to identify that Keith Tarry was displaying signs of a stroke

He could not speak or move when it landed at Stansted and had to go into a nursing home. He died at 90 last month of an unrelated matter.

Wife Angela, 80, from Lancing, West Sussex, said:

“I feel like my husband was cheated out of the last couple of years of his life.

“He was a very strong, fit man and could have gone on for longer.

“I think he could have made a quicker recovery if the staff had noticed he’d had a stroke.


“They should have called for a doctor before they took off. With strokes, you have to act fast.

“Their training at easyJet is absolutely excellent, I know that, so why did they not do anything for Keith?

“I am appalled by the negligence and, quite frankly, I can never forgive the crew members who were working.

“Where was their human compassion for an elderly gentleman who can’t move out of his seat? I can never come to terms with that.”

An easyJet spokesman said: “We at easyJet are very sorry that we did not reach the standards expected of us on this occasion.

“The safety and wellbeing of our customers is our highest priority and we have learnt lessons from this.”

And a letter from easyJet to one of Mr Tarry’s daughters read: “Unfortunately, despite their training, the cabin crew on board did not identify that your father was displaying any signs of a stroke and consequently did not take action in response.

“easyJet regrets that cabin crew did not seek to contact you or your sister or have a ground and/or special assistance agent do, so we at easyJet are very sorry that we did not reach the standards you would expect of us on this occasion.”


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