A MUM claims she was forced to wait nine hours for an ambulance after her four-year-old son broke his arm – and was instead told to get a £80 taxi to hospital.
Jayne Wright, from Heybridge, Essex, took her children to her local playground and her youngest son Sidney fell off an 8ft slide.
She called 111 at 8.30pm and claims it took three hours before she received a call back.
An ambulance finally arrived at the family’s home at 5.20am the following day and Ms Wright was left feeling “disgusted”.
She has also accused the paramedics of being “rude” but the ambulance service has said the incident happened at a time of extremely high demand.
It said patients with life-threatening conditions were being prioritised, reports Essex Live.
Ms Wright told Essex Live: “I watched him fall. He was crying and screaming and his arm was floppy, but I didn’t want to phone 999 and waste their time.
“The woman at 111 said she’d make a few phone calls and a clinician would get back to me.
I told them that a taxi would cost us £45 normally but £80 because it was now Good Friday.
“Sidney was in distress at this point. Some of my friends came round and said this isn’t good enough and they phoned as well.”
Ms Wright, who doesn’t have a car, was unable to drive Sidney to her local hospital.
She received a call at 12.34am and claims she was told to get a taxi or find another way to get there.
Ms Wright added: “I told them that a taxi would cost us £45 normally but £80 because it was now Good Friday.
“The clinician said we must have family or friends who could take us, but I said if I didn’t think he needed to be seen I wouldn’t have rung you, and it turns out he’d snapped his wrist.
“I said this is disgusting, but they said there was nothing they could do about it.”
Sidney was eventually taken to Broomfield Hospital at 5.20am and an x-ray confirmed he had broken his wrist.
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An East of England Ambulance Service spokesperson said: “We are sorry that Sidney and his mother had a long wait for an ambulance.
“This happened at a time of extremely high demand for the service when we were prioritising patients with life-threatening conditions.
“We would encourage Sidney’s mother to contact our Patient Advice Liaison Service (PALS).”
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