NHS patients will be able to log anonymous complaints via smartphones under safety plans

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Patients will be able to anonymously log concerns about their NHS treatment, via a phone app, as part of efforts to boost safety.

The new strategy will see the creation of a centralised portal, allowing people to supply information about blunders they have experienced or witnessed.

Officials said that swift recording of such information would enable them to alert the rest of the NHS more quickly to risks of serious harm, and prevent tragedies being repeated.

The database – part of a strategy to be published next week – will also help experts to see trends and identify areas for improvement, they said.

The new digital service will create a single, portal to record problems with medical devices, errors in medicines administration, or difficulties in spotting a patient’s condition deteriorating. 

Officials said patients and carers will be able to instantly log concerns about their care or treatment via their phones.

Caroline Dinenage, care minister, said: “This innovative new digital service for reporting and learning from incidents will provide a more holistic way of collecting and analysing vital data to help improve care right across the NHS. 

“Our brilliant NHS staff have a vital role to play and this will empower them further, as well as giving every patient and their family a say on the safety of the care they receive. Patient safety is key to our Long Term Plan for the NHS and this approach will provide the NHS with new insight on how care and services can be improved, to make the NHS the safest healthcare system in the world.”  

Patients, staff and families will be able to submit data to the system, helping the NHS to identify new insights to produce fresh lines of patient safety exploration. 



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