One in seven callers to Universal Credit helpline give up in despair as overstretched service creaks under strain


MORE than two million calls to the Universal Credit helpline have been dropped, it emerged last night.

One in seven desperate Brits have abandoned their call in a struggle to get assistance claiming the controversial benefit since it was introduced in 2016.

Getty – Contributor

Call centre staff are unable to cope with the volume of calls to the Universal Credit helpline[/caption]

A shocking 559,613 calls to the helpline went unanswered in the first three months of 2019, The i reported.

That figure has spiked after 329,317 calls went unanswered in the whole of 2017, according to figures from the Department of Work and Pensions (DWP).

A DWP spokeswoman said the stats should be treated with caution and added: “Since January this year we have answered almost 3.4 million calls to the helpline and latest figures show that people wait less than three minutes on average before their call is answered.”


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