Supermarket giant Tesco has released a warning after a “number of customers” reported a phishing email about grocery orders they hadn’t placed online.
The store has urged anyone who has received any suspicious email to forward it to its phishing team.
In a post on Twitter, Tesco said: “A number of customers have reported a phishing email regarding an order they haven’t placed.
“If you think you’ve been sent one, please do not provide any personal details and forward it to firstname.lastname@example.org.”
“A number of customers have reported a phishing email”
The store also wrote on Facebook: “A number of customers have reported receiving a phishing email regarding a Tesco Grocery Home Shopping order they haven’t placed. If you think you’ve been sent one, it’s vital you don’t provide any personal details.
“We will always investigate reports of phishing emails, please forward them to email@example.com. For more information on staying safe online please visit.”
One customer claimed they had money taken from their account after fraudsters gained access via the fake Tesco scam email.
Writing on the official Tesco Facebook page – which has over 2.5 million followers – the shopper wrote: “Got taken in by this one, they took money from my account but NatWest refunded me so now never open this, beware.”
Phishing is a form of fraud in which a person pretends to be someone in an email or on a website.
When trying to gather personal information, the fraudster can use deceptive emails and websites.
Tesco has a page with information on how to protect yourself from fake emails by revealing the common signs of fraud.
How to spot a fake email or message:
- Your bank or the retailer will always address a customer by their name
- They will never ask a customer for their PIN, password or full memorable information
- The bank would never ask a customer to click on a link in an email or text message that takes you to a page who asks you for information
- They would never ask a customer to remain or text them PINs, card details or passwords
- Customers should never click on any links in emails if they’re concerned
- People are encouraged to call their bank if they have any concerns about an email they have received
Meanwhile, this isn’t the first time the supermarket alerted their customers.
Previously, Tesco issued a warned about a text message scam.
The text gives three names and their car number plates along with a message that congratulates them, before asking to confirm by pressing the link.
It’s not clear what the links lead to but it’s believed to be a phishing attempt.