UBER is going to start banning customers who receive low ratings in its US cabs.
The company has said it will have to “develop a significantly below average rating” for this to be possible.
The tech taxi firm has been banning drivers who receive very low ratings for a while but now it is turning the tables.
Uber’s app will soon start sending its US users tips if it starts to look like they’re getting bad ratings.
These tips include being polite, not asking drivers to speed and not leaving litter behind in the car.
Users will get several opportunities to improve their behaviour before they are banned for good.
This US feature could eventually come to the UK[/caption]
Kate Parker, Uber’s head of safety brand and initiatives, explained in a blog post: “Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold.
“While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”
Uber wrote in its community guidelines: “Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using the Uber apps can result in the immediate loss of access.
“Additionally, when law enforcement is involved, we will cooperate with their investigation.”
Uber is now launching an education campaign to try and teach everyone about the new guidelines and make sure that they are followed.
The UK Uber guidelines have not been updated yet but could be in the future.
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In other news, Uber has added a “Quiet Mode” feature to its US app so users can request silence.
An Uber driver was once suspended after secretly livestreaming female passengers so the internet could rate their looks.
But the company has been working hard to improve its safety and even created tech that could detect car crashes.
Do you agree with Uber’s decision to ban rude customers? Let us know in the comments…
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