Home Travel Under-fire Virgin Holidays promises to refund £203m to customers

Under-fire Virgin Holidays promises to refund £203m to customers


Under-fire Virgin Holidays promises to refund £203m to customers whose trips were cancelled due to Covid

Virgin Holidays has promised to refund all customers whose packages were cancelled due to coronavirus – after hundreds of complaints over delayed payments.

The Competition and Markets Authority (CMA) investigated it after being alerted that some consumers were waiting ‘an unreasonably long time’ to get their money back, with some being told it would take 120 days.

Virgin Holidays has received 53,000 refund requests since March 1, totalling £203million. The CMA has received formal commitments that all will be processed ‘without undue delay’.

Taking the Mickey: Refunds for trips to Disney World were taking 'an unreasonably long time'

Taking the Mickey: Refunds for trips to Disney World were taking ‘an unreasonably long time’

Holidays cancelled up to the end of August will be repaid by October 30, while those cancelled last month or this month repaid by November 20.

Trips cancelled from next month will be refunded within 14 days. The CMA warned that it is prepared to take the company to court if these timescales are not met.

Chief executive Andrea Coscelli said: ‘Customers should receive all their money back without further delay.

‘We are continuing to investigate package holidays in relation to the coronavirus crisis. Should we find that any business is not complying with consumer protection law, we won’t hesitate to take action.’

Virgin Holidays said Covid had led to extraordinary pressure for package holiday businesses. 

There were ‘significant challenges in the processing of refunds’ due to an unprecedented volume of requests, and staffing and system constraints. 

It added: ‘We are now 98 per cent through the refund queue.’

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Popular

With a no knockout rule in place for his fight with Roy Jones Jr, we pick Mike Tyson's top 5 KOs

Mike Tyson became synonymous with brutal knockouts during his whirlwind career. A whopping 44 men found out the perils of facing Tyson as they...

Over 1,300 people in UK misdiagnosed with COVID-19 after lab error

The UK has tossed more than 1,300 positive COVID tests after discovering a lab error, according to a report. Officials with the government’s Test...

30,000 commuters may have their car seized after Brexit in just five weeks

In a statement online, the ABI said: “The Green Card is an international certificate of insurance proving visiting motorists have the minimum compulsory...

Robbie Savage says relegation dogfight is 'quite clear' after only a QUARTER of the season

Robbie Savage believes state of relegation dogfight is already 'quite clear'...

Recent Comments