While the Yankees and Mets may very well perform better on the field than the Red Sox in this truncated 2020 season, the New York duo currently trails its neighbor to the north in a vital category: Customer service.
The Yankees and Mets both updated their 2020 ticket policies on Wednesday, granting refunds or (their preference) credit for tickets to games scheduled through June. Fans who desire refunds must go through a process to expedite that; if they don’t act, they’ll get credit for future purchases.
The Red Sox, however, announced on June 23 — the day commissioner Rob Manfred resolved to unilaterally implement a 60-day schedule — that “(A)ll tickets previously purchased for the 2020 season will no longer be valid.” People who purchased their tickets directly from the Red Sox, the team added, “have been given the option of either a refund or an account credit.”
Major League Baseball intends to begin its regular season on July 23 without paying fans at their ballparks. While they haven’t ruled out the return of patrons at some point, even the best-case scenario calls for a limited number of people entering the stadiums. The worst-case scenario, of course, calls for the still-thriving coronavirus to cancel the campaign before it even begins.
Yankees and Mets fans must wait out these different scenarios whereas Red Sox fans can settle all 2020 business right now.